Shipping policy

Shipping Policy

Thanks for ordering from Cherry Mouth Roasters! We roast fresh and ship fast so your coffee arrives at peak flavour. This page explains how we handle processing, shipping, local delivery, tracking, and claims.

Order Processing & Roasting

  • Roast-to-order: We typically roast and dispatch within 1–2 business days of payment.
  • Business days: Monday–Friday (VIC public holidays excluded).
  • Peak periods: During major sales/holidays, dispatch may extend by 1–2 days.

Shipping Methods (Australia)

  • Standard Shipping: Sent via Australia Post or courier partners. Estimated delivery:
    • Metro: ~2–5 business days
    • Regional/Remote: ~3–8 business days
  • Express Shipping: Faster delivery for most metro areas (typically 1–3 business days once dispatched).
  • Rates: Calculated at checkout based on weight, destination, and live carrier rates. Any free-shipping thresholds will appear automatically at checkout.
  • PO Boxes & Parcel Lockers: Supported via Australia Post services.

Local Delivery (Inner West Melbourne)

We offer local delivery to suburbs near our Brooklyn roastery — perfect for fresh coffee fast.

  • Coverage (approx. 10 km radius): Williamstown, Altona, Newport, Spotswood, Seddon, Yarraville, Footscray, Kingsville, Altona North, Seaholme, & surrounds.
  • Timing: Typically same day or next business day after roasting. You’ll receive a notification when it’s on the way.
  • Cost: Displayed at checkout (may be free above a spend threshold).
  • Authority to Leave: If selected, orders may be left in a safe place at your address.

Note: If your address is just outside the zone, standard shipping options will be shown at checkout.

Click & Collect (Brooklyn, VIC)

  • Pickup location: Brooklyn, VIC (address provided in your pickup notification).
  • When it’s ready: We’ll email you as soon as your order is available. Please bring your order confirmation on collection.

Tracking & Delivery

  • Tracking: A tracking link is emailed once your order is dispatched.
  • Authority to Leave (ATL): If you opt in, the carrier may leave your parcel in a safe place. Risk of loss passes on confirmed delivery scan.
  • Missed deliveries: If the carrier can’t deliver, they may card your parcel for collection or attempt redelivery.

Address Accuracy

Please double-check your shipping address at checkout. If an address error causes return-to-sender or redelivery, additional shipping charges may apply. Contact us ASAP at admin@cherrymouth.com if you notice a mistake — we’ll do our best to help if the order hasn’t dispatched.

Warm Weather & Sensitive Items

Some items (e.g., chocolate) can be temperature sensitive. During heatwaves we may delay dispatch by 24–48 hours or recommend Express Shipping. We are not liable for heat damage once a parcel is with the carrier and delivered per your ATL instructions.

Lost, Damaged, or Incorrect Items

  • Damaged/Incorrect: Email admin@cherrymouth.com within 7 days with your order number and clear photos. We’ll organise a replacement, repair, or refund as required by Australian Consumer Law.
  • Lost in transit: If your tracking hasn’t updated for an unusual period, contact us and we’ll open a carrier investigation.

Pre-Orders & Backorders

  • Orders containing a pre-order/backorder item typically ship together when all items are ready.
  • If you need partial shipment, please place separate orders or contact us to discuss options.

International Shipping

At this time, we primarily ship within Australia. If you require international delivery, please email admin@cherrymouth.com for a custom quote.

Returns

For returns information (including perishable coffee and change-of-mind rules), please see our Refunds & Returns Policy. Your rights under the Australian Consumer Law are protected.

Contact

Questions? We’re here to help.
Email: admin@cherrymouth.com
Business: Lynch Coffee Co Pty Ltd (trading as Cherry Mouth Roasters)