Help
Questions
& Answers
Everything you need to know — beans, delivery, subscriptions, servicing and more.
FAQ
When will my coffee arrive?
Free same-day local delivery across Melbourne on orders placed before 12pm. Australia-wide shipping is dispatched within 24 hours of roasting.
Where do you deliver same-day?
Across metro Melbourne. Enter your postcode in the delivery checker on the homepage to confirm your area.
Can I pick up from the roastery?
Yes — pickup is available at Unit 13 / 18 Export Drive, Brooklyn VIC, usually ready in about 2 hours. Open 7:30am–12 noon, Tue–Sat.
How do subscriptions work?
Choose any bean product, select Subscribe & Save, and set your frequency. Pause, skip, swap or cancel anytime from your account. See our Subscriptions page for details.
Do you service coffee machines?
Yes — we sell, set up and service machines in-house. See the Servicing & Repairs page to book.
What is your returns policy?
Coffee is roasted to order — if something is not right, reach out within 14 days and we will make it good. Unused gear can be returned within 30 days.
Do you offer wholesale or events?
We do — see the Wholesale page for cafés/offices, and the Coffee UTE page for mobile coffee at events.
How do I get in touch?
Use the Contact page, or call/text Peter on 0450 906 954.